Job description

This is an opportunity for those who thrive in the Beauty Industry and see themselves as more than a Sales Associate, but as a true personal ‘advisor;’ someone who is seeking to grow their career in a luxury retail environment, who has a strategic sales mindset, a willingness to learn, are able to be productive in their down time, deliver and execute innovative ideas, connect with stylists and have a passion for forming meaningful relationships with a global clientele.

Role Mission:

The She’s Happy Hair Sales Associate is responsible for providing our customers with exceptional service by meeting the customers’ individual needs and expectations, building individual sales volume and establishing customer relationships. They will demonstrate an entrepreneurial approach to growing their customer base and partner effectively with other team members.

The Associate will have an important role of driving conversion and sales while helping ensure the right customer experience is happening at all times. In addition, they may perform other customer service duties to support the store team, as needed. While required to perform some operational tasks to appropriate service customer needs, the main focus of this role is to support and deliver Service Excellence. The individual will also serve as a She’s Happy Hair Ambassador by promoting the philosophy and values of the brand.

Key Accountabilities

-Focus all efforts on providing an exceptional customer experience
-Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
-Effective interpersonal, verbal and communication skills
-Ability to work well in a team-oriented environment that requires a high degree of multi-tasking with minimal supervision
-Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays
-Consistently achieve or exceed monthly and individual and store sales goals
-Maintain a consistent high level of customer service by creating and developing excellent customer relationships
-Recommends merchandise based on product knowledge and customer preferences
-Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as She’s Happy Hair history
-Looks for opportunities to enhance the customer experience
-Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
-Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the customer, building relationships and personalizing future customer development opportunities
-Ability to discuss with customers and give advice on general trends in the fashion world and developments in the premium hair extension market, showing passion for beauty and luxury hair
-Manage the overall process and act as the expert for products
-Work as a team player and foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
-Maintain security standards within the store to ensure safety of customers, colleagues and merchandise
-Contribute to the daily operations of the store
-Adhere to She’s Happy Hair Image standards and guidelines

Follow all company policies and procedures

Key Qualifications

-2+ years of sales experience preferably in a similar role or customer service setting
-Proven ability to drive and exceed individual and store results
-Proven ability to build lasting relationships with customers and colleagues
-Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
-Exhibits a high energy, positive and welcoming attitude to others
-Strong organization and follow-up skills are essential
-Accuracy and attention to detail needed
-Candidate should be team-focused with a desire to collaborate effectively
-Ability to work in a dynamic, positive and happy environment
-Communicates with professionalism and tact
-High flexibility and ability to adapt to different customers
-Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
-Effectively listens to others, and shows respect for others’ opinions
-Adapts to work effectively with others who have different communication/working styles
-Contributes to a positive work environment that makes work rewarding and enjoyable
-Establishes trust and mutual respect when interacting with others
-Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners, vendors and others in the organization

Why She’s Happy Hair

Vacation and Paid Time Off
Referral Bonuses
Monthly Commission Incentive Bonus up to $1,000 per month
Team Discounts
Career Development
Promotions from within
Commission-Based Bonus Pay
Community Driven


· Employee Discount

· Quarterly Events

· Paid Day off on Birthday

· Paid Vacation Days

· Employee Appreciation

· Company Benefits (Health, Dental, Life, Long & Short-term Disability)


Retail Sales: 2 years (Preferred)
Customer service: 2 year (Preferred)
Job Type: Full-time


8 hour shift
Monday to Friday
Weekend availability

Supplemental pay types:

Bonus pay
Commission pay


Retail Sales: 2 years (Required)
Work Location: In person

COVID-19 considerations:
We are doing MORE than what the government and Center for Disease Control (CDC) is recommending to protect customers, employees, and vendors associated with She’s Happy Hair.

Job Region:
Dallas-Fort Worth
Days of Operation:
Type of Compensation:
She's Happy Hair
7322 Southwest Fwy Ste 2070
Contact Name:
Contact Phone Number:
+1 832-831-2661
Contact Email Address: