Overview
Job Description
The Artist is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.
Position Responsibilities
Self-starter, able to work independently and as part of a team and must have good time management skills
Excellent communication skills to be performed daily
Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection
Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
Sample products as applicable to drive loyalty and repeat business
Ability to serve multiple customers at peak times, without compromising their experience
Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
Own and achieve individual sales goals and contribute to team sales goals
Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs
Qualifications
High School or High School Equivalency
0-1 years retail experience; Cosmetic experience preferred
Excellent customer service, communication, organizational skills and time management skills
Ability to assess customer needs and make recommendations